A
disturbing number of EHR issues and medical professional liability claims are
based on serious problems with exam notes and other clinical documentation
recorded in an EHR. Regardless of the
legitimacy of care and treatment, the inappropriate use of EHRs and/or EHR
design vulnerabilities are exposing physicians to questions on the quality of care
and physician due diligence. Some key
areas to consider follow:
Initial Patient
Charting: In some cases, the transition of the patient
information to the EHR was not adequately structured: resulting in serious
omissions in the patient EHR based record.
For example, few physicians consider the patient care information and
history that is needed to provide proper context in the EHR for a patient. Previous surgical history and access to
previous test results may be critical information to support continuity of
care. However, if the historical
information is not properly entered, then the EHR will not provide appropriate
warnings and notifications to the staff and physician.
Signing Notes: If the EHR note is not signed, then the note
remains open until someone signs it, or the EHR automatically closes the
note. Failing to sign a note can raise a wide range of questions
about the justification of billing and whether the doctor properly authorized
care. Any practice using an EHR should
have an end of day process that includes verifying signing of all patient
notes.
Systemic EHR Issues: Reliability issues may
result in systemic problems for many or even all patient records. For example, a note template may make
representations that are not appropriate for all patients. Similarly, a script that produces an exam
form or a disability statement may have an error that appears on all documents
issued by the practice. The failure of
the physician to understand how to accurately chart and verify patient
information could lead to a wide range of care and compliance problems. Avoiding systemic problems requires diligent
evaluation of the clinical templates that you use, as well as periodic review
of the EHR tools and their use. In too
many cases, practices treat EHRs as static tools, when in fact EHRs can change
due to vendor upgrades and even daily use by physicians.
Amending Patient
Notes: Unfortunately, many EHR
products do not provide all of the tools needed to maintain proper patient
information. Indeed, some EHR systems
allow the user to attach a free text note to amend completed documentation,
while the specific information in the note stays the same. For example, you may enter free form text
noting a change in findings, but the actual exam note still shows the original
finding. All EHR processes that use
specific information to display an alert for a patient will be based on the
original finding, and not the free form text addendum used to refine the
note. Thereby, the EHR could fail to
warn you about a treatment standard, drug interaction, or emergent problem.
EHRs
can be very useful and support outstanding patient services and effective
clinical operations. However, practices
need to closely examine how the EHR is set up and used on a continual basis to
maintain the efficacy of the patient records and efficiency of the practice.
For more posts on EHRs and Medical Professional Liability Risks, click here.
To measure and address liability risks associated with how you use and maintain your EHR based patient records, contact Sterling Solutions at (800)967-3028 or click here.
For more posts on EHRs and Medical Professional Liability Risks, click here.
To measure and address liability risks associated with how you use and maintain your EHR based patient records, contact Sterling Solutions at (800)967-3028 or click here.
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