Webinars and Seminars For Your Practice or Organization

Ron Sterling is available for Webinars, Pocasts. and/or onsite seminars on a variety of EHR topics for your practice, healthcare organization or association.  Ron has presented sessions focused on specific HCOs as well as workshops targeted to a specific area of medicine.

Ron has presented webinars and seminars to a variety of organizations including American Association of Orthopedic Executives, MGMA State Chapters, and State Medical Societies. Ron has also presented programs for over 100 healthcare organizations and physician practices.

The following high impact programs are available in Webinar, Seminar, and Workshop formats:

Quality Driven Healthcare and EHRs

EHR problems can undermine quality and stymie efforts to support Patient Centered Medical Home and Accountable Care Organizations.  Indeed, many EHR strategies overly focus on technical challenges to the detriment of maintaining continuity of patient care, quality of patient service and complete medical records.

EHR effectiveness and efficacy depend on a holistic consideration of service and usage issues.  Providers must be use results oriented EHR strategies and tactics to mitigate quality lapses and support patient care. This program will

  • Discuss the Role of EHR Implementation, and Use on Efficacy and Integrity of EHR Based Patient Records
  • Examine EHR Design Issues that Support or Undermine Patient Care and Service Quality
  • Present EHR Strategies to Support Quality and Patient Service

What program participants will learn:

EHR Product Effects on Patient Care and Service Quality.

Key EHR Implementation and Use Issues.

Risk Assessment Strategies and Mitigation Actions to Maintain Integrity and Reliability of Patient Records.

Revenue Cycle Management and EHRs

Evolving payment mechanisms such as Accountable Care Organizations and Shared Savings Models are changing the Revenue Cycle Management focus from encounter notes to a variety of other measures to justify billing and prove quality.  Electronic Health Records (EHHR) dramatically change the nature of patient documentation that is the basis for determining service billing as well as proving support for other payer arrangements.

From the timing of daily clinical activities to processing payments, EHRs can be a powerful tool to facilitate billing and collections under the fee for service model as well as newer payment arrangements.  On the other hand, ineffective use of EHRs can distort services and complicate your payer relations (and collections) for services that your provide.

This presentation will present strategies to capitalize on EHRs to improve your revenue cycle, and operations under the various service and compensation relationships you may have:

·         Ensuring integrity of EHR to maximize reimbursement,

·         EHR issues in support of the revenue cycle, and

·         EHR driven changes to tracking performance in support of claims and collections.


What you will learn in this course:

Effects of evolving Revenue Cycle Management issues on EHHR use and management.

Techniques to maintain appropriate EHHR records for the quality and patient service requirements under evolving payer relationships.

HIPAA Security and Privacy Challenges

The HIPAA Omnibus Rules include new privacy and security issues that medical practices and healthcare organizations need to support by September 2013.  This presentation will analyze the key changes and explain how to adjust to the new requirements.  The presentation will:

·         Examine important changes to Business Associates, Breach, and Disclosure of Protected Health Information.

·         Present strategies to meet the updated standards and avoid HIPAA problems and penalties.

·         Design the plan of action to meet the deadlines and protect your practice/HCO.

What you will learn in this course:

How to implement changes to meet the new HIPAA Security and Privacy Requirements.

How to determine if you have an impermissible disclosure or use of Protected Health Information.  

BUEHR and Medical Professional Liability Risk 

The transition to Electronic Healthcare Records (EHR) may expose healthcare organizations and physician practices to more medical professional liability (MPL) risks due to a number of product, implementation, and usage issues.  Providers must be aware of the MPL risk issues associated with the use of EHRs, as well as be prepared to develop and use risk mitigation strategies.  This presentation will

·         Discuss the Role of Selection, Implementation, and Use on MPL Risk
·         Examine EHR Design Issues that Create or Control Risk
·         Review Controllable Risk Issues and Mitigation Strategies
·         Present Strategies to Influence EHR Use and Mitigate MPL Risk

EHR Product Factors and MPL Risk.

Key MPL Risk Issues Associated with EHRs.

MPL Risk Assessment Strategies Related to EHR Use.

Patient Portals and the Patient Service Strategy

According to numerous surveys, patients are eager to communicate with their physicians through a patient portal.  For many practices, patient portals can maintain patient contact while supporting treatment recommendations.  As with most new technologies, the implementation of patient portals can be a daunting task as you try to maintain cost efficiencies and avoid disruptions to the practice and its patients. This session presents a roadmap to the successful implementation of a patient portal in your practice as part of your EHR strategy and Meaningful Use efforts. Upon completion of this session, you will be able to:

·         Identify Reasonable Expectations for Patient Portal Benefits

·         Plan the Implementation and Roll Out of Patient Portal Based Services

·         Formulate the Tools and Processes to Harvest Benefits and Support eVisits

·         Pilot the Transition of Your Practice and Patients


What you will learn in this course:

Patient Portal Components and Features.

Patient Portals Implementation Issues and EHR.

Practice Infrastructure for Patient Portals.

 Roadmap to Meaningful Use

The Meaningful Use Criteria have a number of interdependencies and relationships that need to be considered as your work towards Stage 1, 2 or even 3 of Meaningful Use.  The key challenge facing eligible providers is to make sure that the attainment of Meaningful Use poses the least inconvenience and confusion for patients, doctors and staff while achieving an adequate level of Certified EHR use.

Roadmap to Meaningful Use focuses on the critical path for the Meaningful Use criteria.   This presentation will 

·         Present the Critical Path of MU criteria
·         Review the Relationships Between Stage 1, Stage 2 and Stage 3 Criteria
·         Analyze EHR Implementation in Light of Stage 1 and Stage 2 Meaningful Use

What you will learn in this course:

Relationships Between Stage 1 and Stage 2 MU Criteria as well as the recommendations for Stage 3 Measures.

Sensible strategies to achieve and maintain Meaningful Use.

Results Driven EHR Implementation

The EHR experience of many practices and healthcare organizations (HCO) is not inspiring or encouraging.  Permanent drops in productivity, disruptions to patient service and failed EHR projects are common.

EHR failures can commonly be traced to a focus on the shortest time to starting EHR installation and not on the time to complete deployment.  The difference can be dramatic.  In many cases, key decisions were not based on appropriate planning, analysis and design.  Many organizations rush to complete a dysfunctional process that didn’t work with the first doctor and got worse.

Results Driven EHR Implementation focuses on a staged implementation process with continual performance measurement. This seminar will present an implementation process that focuses on the design issues needed to frame the EHR effort with as well as the performance monitoring techniques needed to measure progress and status.  Thereby, healthcare organizations will avoid moving on with a flawed strategy that will not work no matter how quickly you implement.  This presentation will cover:

·         Planning, Analysis and Design Activities Needed to Guide the EHR Effort
·         Establishing Metrics to Monitor Your Current Situation and EHR Deployment
·         Problem Identification and Resolution
·         Phasing Implementation to Maintain Performance and Access
·         Setting and Meeting Goals and Standards

Contact Sterling Solutions at Hwww.Sterling-Solutions.comUH or 800-967-3028


5BAvoiding an EHR Disaster

EHRs from Your Hospital/PHO: A Practice Survival Guide

Negotiating an EHR Contract

Recovering from an EHR Disaster

Remote Patient Monitoring Systems as Part of Your Patient Service Strategy

Revenue Cycle Management and EHRs

Surviving the Move to Your Second EHR

Contact Sterling Solutions at Hwww.Sterling-Solutions.comH or 800-967-3028